Refund policy

Returns and Refunds

We want you to have a good experience with your order. Because we offer digital products, print-on-demand products, and products fulfilled through Shopify Collective, return and refund eligibility depends on the type of product purchased.

Digital products

Digital products are delivered electronically and generally cannot be returned once access or download has been provided.

If your digital product is inaccessible, corrupted, materially different from its description, or you were charged more than once for the same product, contact us at support@namislittlegoods.com within 7 days of purchase. We may restore access, provide a replacement file, or issue a refund where appropriate.

If a refund is approved, access to the digital product may be deactivated.

Print-on-demand products

Print-on-demand products are made specifically after an order is placed. We do not generally accept returns or exchanges for change-of-mind purchases, incorrect size or colour selections, or ordering the wrong item.

If your order arrives damaged, defective, misprinted, or incorrect, contact us at support@namislittlegoods.com within 7 days of delivery. Please include your order number and clear photos of the issue. We may offer a replacement or refund, depending on the circumstances.

Please do not send a product back unless we provide return instructions.

Shopify Collective products

Some products are fulfilled by independent suppliers through Shopify Collective. Return eligibility, return windows, and return instructions may vary by supplier.

If your Collective product arrives damaged, defective, incorrect, or appears eligible for return under the supplier’s terms, contact us at support@namislittlegoods.com within [30 days, or the supplier’s stated window] of delivery. We will review the request and coordinate with the supplier. We’ll provide return instructions if a return is approved.

Any applicable return shipping costs, restocking fees, or non-refundable shipping charges will be explained before you complete the return, where applicable.

Approved refunds

Approved refunds are issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

To request help with an order, include your order number, the email used at checkout, and photographs or other details that help us understand the issue.